Given how much sensitive information can be kept in your Jira instance, the first thing you need to do is to make sure that your system is as secure as possible. If you want to give your clients access to the work stream, you can create a shared Jira instance. Options to choose from Shared instance in Jira Now let’s find the best solution to this challenging task. Get input and feedback from customers, stakeholders, and partners right in Jira.Allow your customers/partners to create new issues, prioritize them, and share ideas with non-Jira users.Collaborate on your projects together with external users in your Jira instance.You want to get timely feedback from your colleagues and customers to optimize everyone’s workload and product delivery. Because by always working in priority order in the same Jira instance, your team can maximize the value of the product or service being developed. Of course, you want to keep all the required information in a single well-prioritized backlog. At the same time, you also cooperate with your colleagues from other departments that are non-Jira users. This means that you do not want them to know about each other so that they could access only their projects. Some of your clients are rival companies. Issue overviewįor example, your company is looking for new opportunities to collaborate with your customers on your current projects in Jira.Īs a project manager, you have a lot of projects with different customers. In this blog post, we will highlight different solutions that will help you share Jira projects, collaborate on backlog, and effectively interact with your external users (clients, contractors, partners, or colleagues from other departments). This type of cooperation refers to the way a company uses customer feedback to improve its performance, service, and products. At the same time, companies should not overlook their collaboration with customers and partners. You can find a lot of information about how team collaboration delivers results and helps organizations meet their goals.

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